FAQ's
1. Where does Jutique deliver?
We offer nationwide delivery across Pakistan, subject to courier availability.
2. How long does delivery take?
Orders are processed within 3–4 working days. Estimated delivery is 6–7 working days in Lahore and 10–15 working days in other cities after dispatch.
3. What payment methods do you accept?
We offer Cash on Delivery (COD) and bank transfer where available at checkout.
4. How can I track my order?
Tracking details may be shared via SMS, WhatsApp, or email after dispatch.
5. Can I change my delivery address?
Contact us as soon as possible. Address changes cannot be guaranteed once your order has been dispatched.
6. Can I return or refund my order?
We follow a no-refund and no-return-for-refund policy, subject to applicable law. Eligible exchanges are considered under our exchange policy.
7. Can I exchange a product?
Yes, eligible exchanges may be requested within 24 hours of delivery for incorrect items, significant description differences, or verified manufacturing defects.
8. What if I receive a damaged or incorrect item?
Contact us within 24 hours of delivery and provide your order number with clear photos or videos of the issue.
9. Are international deliveries available?
International shipping is not currently available through our standard checkout. Contact us for possible special arrangements.
10. What if my delivery is delayed?
Delivery may be affected by courier operations, weather, public holidays, or unforeseen circumstances. Contact our support team for assistance.
11. How can I contact Jutique?
Email: jutiqueofficial@gmail.com
WhatsApp: +92 300 7888 921
Website: www.jutique.co
12. What are your customer support hours?
Monday to Friday, 9:00 AM–5:00 PM Pakistan Standard Time.